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9 Shefford Road

Reported via desktop in the Flooded Property category anonymously at 10:24, Wednesday 21 July 2021

Sent to Central Bedfordshire Council less than a minute later. Council ref: 359540.

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Despite reporting the incidence of flooding from the highways on several occasions, the problem persists. It is not acceptable to simply clean the drains, this token gesture is obviously not working.

We would appreciate a call or discussion with a highways engineer - Our property is now flooding every time there is heavy rain due to run off from the highway,

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Updates

  • State changed to: Investigating

    Updated by Central Bedfordshire Council at 10:24, Wednesday 21 July 2021

  • *ESCALATION*

    Customer has emailed in with the following information:

    We logged an incident on 21st July relating to recurring flooding from the highway onto our property. This is just one of a number of incident logs which never get actioned or responded to which is not only frustrating but extremely disappointing. The fix my street site shows the incident as ‘under investigation’ and this has remained the same since we reported it.
    The council’s total disregard is unacceptable. Can you please escalate and arrange for someone to contact us regarding this matter, as soon as possible?

    State changed to: Open

    Posted by Central Bedfordshire Council at 15:50, Friday 30 July 2021

  • Customer email:
    Good evening
    Despite your escalation we have received absolutely no contact from anyone which is completely unacceptable some 4 weeks later. Please arrange for someone to contact us urgently.
    Thank you

    Email send to area team and first escalation member.

    Posted by Central Bedfordshire Council at 15:09, Thursday 19 August 2021

  • Thank you for submitting your Highways report.
    Maintenance work is planned for this area and the issue will be resolved as part of these works.

    Many thanks,
    Central Bedfordshire Council Highways

    Conways are in Clifton in September so this gully will be jetted during this. If there are any blockages we will be able to carry out works to sort it.

    State changed to: Closed

    Posted by Central Bedfordshire Council at 15:22, Monday 23 August 2021

This report is now closed to updates. You can make a new report in the same location.