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Inside Matthew Street Car Park on the left hand side as you drive in

Reported via desktop in the Street Lights category anonymously at 11:36, Thu 4 November 2021

Sent to Central Bedfordshire Council less than a minute later. Council ref: 363381.

Extra Tall double street lamp not working at all which would light up the car park. Very dark without these lights working. I can see this was previously reported in October by another member of the public and I think the outcome was the lights could not be allocated checking the notes.

As you drive into the car park, on the left hand side is the tall street lamp. Hopefully the picture provided helps.

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Updates

  • Customer phoned back requesting a call back regarding an update on the on going issue. Customer is concerned as is is dark when leaving work and doesnt feel safe.

    Posted by Central Bedfordshire Council at 11:19, Thu 18 November 2021

  • Customer called for update, please can you let the customer know what is happening with the light this is the second chase and they have asked for call back please. Number in customer details.

    Posted by Central Bedfordshire Council at 10:47, Thu 25 November 2021

  • Another customer called in regards with the light from the car parck from Matthew Street. Email sent to team to provide updates as soon as possible.

    Thank you!

    Posted by Central Bedfordshire Council at 15:01, Thu 25 November 2021

  • Customer called to say this is still not working area is very dark for staff returning to their cars. Please can we update when this will be fixed. Thanks

    Posted by Central Bedfordshire Council at 13:49, Tue 7 December 2021

  • email from customer asking is to escalate as no acknowledgement has been provided to advise that the lamp has been attended to, the fault or if an order for repair has been raised- email sent to street lighting team.

    Posted by Central Bedfordshire Council at 11:04, Mon 13 December 2021

  • THIS IS ASSETTS

    State changed to: Internal referral

    Posted by Central Bedfordshire Council at 08:45, Wed 15 December 2021

  • Thank you for contacting us. This issue does not come under the responsibility of our Highways Department, however we have forwarded this report to be reallocated to another service within the council.

    Many thanks,
    Central Bedfordshire Council Highways
    Appologies on the delay regarding this issue, this was originally passed to the public Highway Department but has now been sent to the department dealing with private CBC land

    Posted by Central Bedfordshire Council at 14:23, Thu 16 December 2021

  • Thank you for contacting us with information relating to a Highways issue. Our engineers have inspected and found a fault with the power supply which is owned and maintained by the electricity provider. We have requested that they investigate and make a repair (their target timescale is 28 days). We will continue to monitor this issue until it is resolved. Please contact us again after that time if the light is still out. PRIVATE DEAD SERVICE

    State changed to: In progress

    Posted by Central Bedfordshire Council at 15:54, Tuesday 4 January 2022

  • Customer called and very unhappy that it takes so long for the light to be fixed. Customer said that the parking area is very dangerouse and requested to speak with someone about it, also said that if not fixed in 7 days will be taking it further. Email sent to relevant team for a call back to customer.

    State changed to: Open

    Posted by Central Bedfordshire Council at 12:27, Wednesday 5 January 2022

  • Resident called to chase and said can we highlight this one as urgent to power network because its so dark there you cant see anything, its a heath and safty issue.

    Posted by Central Bedfordshire Council at 11:08, Monday 17 January 2022

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