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108A High Street, Clophill

Reported via mobile in the Drains/Ditches Blocked category anonymously at 10:46, Tuesday 12 April 2022

Sent to Central Bedfordshire Council less than a minute later. Council ref: 370429.

I have already registered an issue. I am bemused that how a case can be “closed” and “no further action” required when, by the description provided, you are trying to rectify the situation this week.

To me, that is a total negligent policy and the case should be remained open UNTIL the work has been completed. I really want someone to call me regarding this issue - my property is at risk of flash flooding due to the puddles created by the inadequate drainage outside my property.

You have my ema address - please arrange for a person, title and number for me to call to discuss.

Richard Wiles

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Updates

  • State changed to: Investigating

    Updated by Central Bedfordshire Council at 10:46, Tuesday 12 April 2022

  • This report was raised by resident due to CRN370063 being marked as closed. Works not yet carried out

    State changed to: Open

    Posted by Central Bedfordshire Council at 08:45, Friday 29 April 2022

  • email to resident:

    Dear Mr Wiles

    I write in response to the reports that you have made.

    Please be assured that works on the drainage systems that run along the High Street where carried out as per the report notes.

    You may not have witnessed these due to the works being further down the road or perhaps even an evening call out.

    There is a presently known issue with the main run on the High Street which as stated works were carried out.

    Should the issue with the flooding again arise, please contact us and we shall arrange for the gullies to be jetted in your end of the High Street.

    Please call if the flood poses a risk to your property.

    Kind Regards

    Victoria Arganese
    Highways Inspector (North 2)

    Central Bedfordshire Council Highways

    State changed to: No further action

    Posted by Central Bedfordshire Council at 14:19, Friday 29 April 2022

  • customer email below:

    I am getting really fed up. More flooding and have just had to post my 3rd notice due to this issue being “signed off as complete” when no work had been conducted. Just how can this be??

    Why oh why cannot someone just pick up the phone and talk to me?

    The responses and feedback are, frankly pathetic. Just look at the grammar and the total lack of info provided.

    I need this fixed ASAP. You are creating flood risks.

    I need to escalate this - please ensure I receive a call from a senior manager by the end of the week.

    ************

    Email has been sent to Area team and included Highways liaison.

    State changed to: Open

    Posted by Central Bedfordshire Council at 15:14, Monday 9 May 2022

  • work is planned to resolve a know issue so further camera work can be carried out. just told that is next week.

    State changed to: Closed

    Posted by Central Bedfordshire Council at 16:09, Thursday 12 May 2022

  • an order has been issued for a jetter and camera to check out the recently repaired main run and the gullies outs no 108 and 108a, this should enable the problem to be found so we can fix it.

    State changed to: Action scheduled

    Posted by Central Bedfordshire Council at 14:29, Thursday 23 June 2022

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