In progress
The alleyway behind Browns Way adjacent to Townlands Recreation Ground. Next to No.22 Browns Way
Sent to Central Bedfordshire Council less than a minute later. Council ref: 395814.
The street light is not coming on at night.
Updates
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Customer would like to know when this will be fixed please. The alley way where the lamp is goes through to a park, this is very dark and dangerous for children, the park isnt particularly nice but with the dark alley makes it even more dangerous.. Customer would like an update as this has already gone on for weeks. Please update report ASAP.
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Customer called as is unhappy that the light is still not working and no updates from team. Email sent to H.L Team.
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Email sent from HLT:
Good morning James,
I have been requested to contact you to provide an update on the service request you have raised, reference number 395814, relating to a streetlight.
I have checked the request and can see inspection was completed recently. I have chased the Streetlighting Team and have requested for updates to be posted as to what the inspection found. I have also requested that this column is inspected again due to you advising that the streetlight is still not in lighting.
As soon as I have an update, I will of course provide this to you as soon as I have been informed. If I may request that you please bear with me whilst I obtain this info, that would be greatly appreciated. I hope this has helped somewhat.
Kind regards,
Darren Foley
Senior Customer Intelligence Officer
Customer Intelligence Team -
Email received from resident:
Hi Darren,
Many thanks for the update.
Rather than wait for a second inspection, without having seen any results yet of the first inspection, can we just aim for it to be fixed (presumably its just a bulb change!) by end of tomorrow - Friday 24th November.
As that is 5.5 weeks since the report was made.
Many thanks,
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Hi James,
Many thanks for your response.
Unfortunately, we would be unable to arrange inspection and repair by tomorrow as the column requires to be re-inspected to ascertain exactly what the issue is. Whilst I appreciate that it may seem like only a bulb needs changing, without a new inspection there is no way of ensuring that this will resolve the issue.
Please accept our apologies for the added delay and for any inconvenience this may cause you. Please be assured I will do all I can to have this column inspected as soon as possible.
Kind regards,
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Thank you for contacting us with information relating to a Highways issue. Our engineers have inspected and found a fault with the power supply which is owned and maintained by the electricity provider. We have requested that they investigate and make a repair (their target timescale is 28 days). We will continue to monitor this issue until it is resolved. Please contact us again after that time if the light is still out.
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Resident has called me this morning to advise that suppliers attended and carried out works which meant the colum was working. However, as soon as the tarmac was put back in the light failed again. Can you please arrange for this column to be reinspected and arrange for any necessarry repairs to be carried out.
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Thank you for submitting your Highways report.
Our engineers have inspected the area and are satisfied that no further action is required at this time.Many thanks,
Central Bedfordshire Council Highways -
From: Customer Services
Sent: Monday, January 22, 2024 11:04 AM
To: Renata Muckle
Cc: Andy Clark ; Darren Foley
Subject: Street Lighting - CRN 395814 - Closed case - Mr W****** - 07*** ******- Browns Way ASPLEY GUISEGood Morning
This customer reported a light out 96 days ago on the above CRN number 395814. Reported first on 18th October 2023 street light outside of number 22 Browns Way. Someone did visit and pavement was dug out by power contractor, but was not working again within a few days, customer called in again and has made numerous calls, this log has now showing as no further action but it still outstands, customer extremely frustrated about this and does not want to start another log but is asking for this CRN number to be re-instated so the same one is used.
He mentioned you by name Darren that he had been talking to you so have copied you in on the email
Customer would like a response asap and has provided his email address to me j***** ***** @ *******
Kind Regards
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From: HighwaysLiaisonTeam
Sent: Thursday, January 4, 2024 11:31 AM
To: Renata Muckle ; Andy Clark ; Hull, David
Subject: Re: CRN 395814Morning all,
This resident has called me to advise that the provider attended and carried out repair works, but has further advised that once tarmac had been put back in over the cables, the light has failed again.
Can you please arrange for this column to be inspected again and raise any necessary works order to get this column back in lighting.
Thanks all,
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From: Renata Muckle
Sent: 22 January 2024 13:52
To: Darren Foley ; Customer Services
Cc: Andy Clark ; Chris Nicol
Subject: Re: Street Lighting - CRN 395814 - Closed case - Mr W *** - 07*** ***** - Browns Way ASPLEY GUISEHi Darren/Tracey
This was sent to UKPN and as far as we were aware it had been repaired. I have raised a new LA and Milestone are going out to it in the next few days
Kind regards
Ren
Renata Muckle
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Hi Renata,
Can I ask how you were incorrectly made aware this had been repaired following my 4th Jan report that it has not been.
And what do the following mean?
“LA” “Milestone”
Also please can someone remove my personal information (full name) from the copy of my email posted above from:
‘Posted by Central Bedfordshire Council at 11:33, Thu 23 November 2023’
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Category changed from .Street Lights. to .Not Turning on.
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Category changed from ‘Street Lights’ to ‘Not Turning on’
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Hi Renata,
Can I ask how you were incorrectly made aware this had been repaired following my 4th Jan report that it has not been.
And what do the following mean?
.LA. .Milestone.
Also please can someone remove my personal information (full name) from the copy of my email posted above from:
.Posted by Central Bedfordshire Council at 11:33, Thu 23 November 2023.
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Hi there,
It.s now been 114 days since this report was made.
Please come and sort out this street light!
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Hi there,
It’s now been 114 days since this report was made.
Please come and sort out this street light!
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Thank you for contacting us with information relating to a Highways issue. Our engineers have inspected and found a fault with the power supply which is owned and maintained by the electricity provider. We have requested that they investigate and make a repair (their target timescale is 28 days). We will continue to monitor this issue until it is resolved. Please contact us again after that time if the light is still out. PASSED BACK 2ND TIME TO UKPN TO REPAIR AS DEAD SERVICE
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