40 high street Silsoe beds

Updates

• Customer email:

  I reported this street light as not working a couple of months ago, but so far nothing has been done. The lamp is at an important road junction on Silsoe High Street. MK45 4EP
  It is street lamp no 6 and is opposite the exit of Ampthill road onto the High Street.

  Please forward this email for action by the appropriate team. The other means of informing you has clearly been fruitless!
  

  Posted by Central Bedfordshire Council at 11:14, Fri 12 July 2024

• Customer who initally reported chased again via an email, please can this lamp-post be looked at, original report of the light was May this year

  Posted by Central Bedfordshire Council at 14:12, Fri 9 August 2024

• Customer email:
  It has still not been attended to. Please can you give me a time when it will be addressed. It’s a crucial entry exit route onto the high street and with no lighting presents a hazard. Four months it has been thus.
  Thank you
  

  Posted by Central Bedfordshire Council at 16:01, Thu 15 August 2024

• *Escalated to Highways Liasion Team /traffic signals:

  From: Customer Services
  Sent: Friday, August 30, 2024 10:02 AM
  To: traffic signals
  Cc: HighwaysLiaisonTeam
  Subject: FW: Persistent broken street light HIGH ST SILSOE

  Good Morning

  Can we check CRN 406494 please, this customer has chased 3 times now and reported back in May a street light being out.

  Please see latest email below from the customer and respond

  Kind Regards
  

  Posted by Central Bedfordshire Council at 10:04, Fri 30 August 2024

• Resident has emailed asking for an update, reported to Highways Liaison to help provide an update.

  Posted by Central Bedfordshire Council at 08:29, Thu 12 September 2024

• Morning all,
  
  Please see email below.
  
  CRN was raised in May and has no updates posted to this. What is the issue here please, has it been inspected yet and what is the issue with the column in question and finally, when will this likely be repaired?
  
  Thanks all,
  
  Darren Foley
  Senior Customer Intelligence Officer
  Customer Intelligence Team

  Posted by Central Bedfordshire Council at 09:09, Thu 12 September 2024

• E mail received from customr asking for update. have advised we are dealing with emergency floooding at this current time but would chase up again.

  Posted by Central Bedfordshire Council at 15:09, Wed 2 October 2024

• Thank you for your Highways report.
  An order has now been raised to rectify the identified issue and this will now be added to our programme of works. We are, unfortunately, unable to provide you with a timescale for this work to be completed, however, all repairs are prioritised using an assessment matrix in line with our Network Maintenance Management Plan (NMMP)

  We will continue to monitor all defects to ensure the safety of our residents as part of the NMMP which can be found online - http://www.centralbedfordshire.gov.uk/ transport/ roads-strategies/ highways-asset-management.aspx

  Many thanks,
  Central Bedfordshire Council Highways
  

  State changed to: Action scheduled

  Posted by Central Bedfordshire Council at 14:49, Wed 9 October 2024

• Thank you for contacting us with information relating to a Highways issue. Our engineers have made repairs to resolve the fault you reported. If this streetlight stops working again, which can sometimes happen,we would be grateful if you could report this issue again.LANTERN REPLACED

  State changed to: Fixed

  Posted by Central Bedfordshire Council at 09:07, Wed 16 October 2024

• Thank you for submitting your Highways report.
  Our engineers have inspected the area and are satisfied that no further action is required at this time. If the issue becomes worse, please do contact us again.

  Many thanks,
  Central Bedfordshire Council Highways
  LANTERN REPLACED

  State changed to: No further action

  Posted by Central Bedfordshire Council at 09:15, Wed 16 October 2024

• Email received advising the lamp is not working again. despite being fixed. Lamp is situated on the busy road junction on High Street in Silsoe.
  

  State changed to: Open

  Posted by Central Bedfordshire Council at 12:48, Tue 17 December 2024

• Still out, escalation email sent

  Posted by Central Bedfordshire Council at 16:11, Thursday 27 February 2025

• Customer email escalated to Streetlight Team and HLT
  Please note that no action has been taken for this. I made a formal complaint last year and this is a crucial light at an important junction for children crossing.
  Regards and let's kick into gear
  

  Posted by Central Bedfordshire Council at 16:08, Wednesday 12 March 2025

• Message received from James on Streetlighting Team:
  This has been repaired several times however each time we close it Customer services reopen the same report which causes confusion. Another repair order was raised on the 28/02/2025 to get this repaired

  Posted by Central Bedfordshire Council at 09:38, Wednesday 19 March 2025

• Thank you for contacting us with information relating to a Highways issue. Our engineers have made repairs to resolve the fault you reported. If this streetlight stops working again, which can sometimes happen,we would be grateful if you could report this issue again.PEC & FUSE FITTED

  State changed to: Fixed

  Posted by Central Bedfordshire Council at 14:28, Wednesday 21 May 2025