Closed
Lu6 1fj
Sent to Central Bedfordshire Council less than a minute later. Council ref: 425700.
How disgusting that path is I am partially sighted last year I broke my right foot on that pavement and last week I broke my left foot falling on that pavement. do you really think that is exceptable for some one with impaired vision or even anybody If you could reply by calling my mobile 07745454493. As a family member has emails this to you as I cannot read them. Yours faithfully Elizabeth Phillips
Updates
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Customer email forwarded to area PO to request updates and to make contact with customer. Customer very unhappy.
Hello
I kindly request an update regarding the outcome of the matter.
Additionally, as noted in my previous email, I am partially sighted and would appreciate a telephone call to discuss this further. I respectfully ask that you read my email in full before responding I writing again.To Whom It May Concern,
I am writing to formally lodge an urgent complaint regarding the dangerously unsafe condition of the footpaths in my local area, specifically outside 75 Drovers Way, Dunstable. These hazardous conditions have resulted in two serious falls for me within the past two years.
In the first incident last year, I tripped on an uneven and poorly maintained path, resulting in a broken right foot. I am 80 years old and partially sighted, and I depend heavily on safe, well-maintained walkways to preserve my mobility and independence.
On Friday, 18th July, I suffered a second serious fall, once again due to the same unsafe conditions, this time resulting in a broken left foot. These repeated injuries have caused me immense pain, severely reduced my mobility, and significantly diminished my quality of life.
It is completely unacceptable that these hazards remain unaddressed, particularly when they pose a clear and ongoing danger to vulnerable residents such as the elderly and disabled. The lack of action is not only negligent—it is putting lives at risk.
I demand immediate inspection and urgent repair of the footpaths in this area to ensure they are safe for public use. Failure to act promptly could result in further injuries and potentially legal consequences.
Please confirm receipt of this letter and provide a detailed response outlining the steps that will be taken and the timeline for these repairs.
As mentioned, I am partially sighted, so I kindly request that you contact me by phone to discuss this matter further.
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Claim form and link to complaints form sent to customer via email.
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Update on your report:
After inspecting the reported issue, I can confirm that an order has been raised for this defect to be repaired, which we anticipate will be carried out within the next 12 weeks, subject to weather conditions and emergencies.
Many thanks,
Central Bedfordshire Council - Highways
This report is now closed to updates from the public. You can make a new report in the same location.